We have extensive experience of designing and delivering training to support the implementation and development of back office processes, whether these are bespoke to the organisation or built on a platform such as Siebel. These have included processes at inbound and outbound call centres, and remote processing centres.

The training here will ideally embrace more than just which buttons to press; a critical part of implementation is an understanding of the big picture, and the touch points inside and outside of the business. There is a customer at the end of the process somewhere, and satisfying their needs is critical even - or especially - from a remote location. Also there are behavioural and cultural issues which arise with changes to business processes, and when overlooked these can reduce the chances of successful implementation So we will deal with those issues too.

All systems and process based training needs practice - either in a live or simulated environment - so we help ensure people are up to speed as quickly as possible after live date.

Please contact us to discuss your requirements.